Fix unable to receive messages from Bank of America safepass

If you can’t receive text messages from Bank of America Safe pass on T-Mobil, AT&T, Sprint or Verizon then here is a fix for you.

bank of america text message problems safepass

For T-Mobile users

Just type *#*#4636#*#* and in the phone info, “turn on SMS over IMS”.


For Verizon Wireless users


(1)  Wait 37 days after the carrier switch.

(2)  Text “HELP” to 739-81.

(3)  Wait 24 hours.

(4)  Try Safepass again, see if it works.

(5)  If this fails, call BofA support and have them manually remove your phone as a SafePass device (you won’t be able to, because removing it requires you being able to receive a code), and then try re-adding it.


For Sprint users

Call or chat with Sprint Tech support so a rep can reprogram your device, disable/enable text etc.    After a rep helps you, you do a test text message to 73981 and if you get a reply, you are good to go.


For AT&T users

Please call AT&T tech support  at 800.331.0500 or 611 for assistance with this matter.